The 3 Biggest Differences Between a Sales Leader and a Sales Manager

Effective sales management can be the difference between a company that thrives and a mediocre one that barely stays afloat. Yet, many of the best sales managers still mistake the description in their job title for something that is even more crucial to sales success - leadership. If anyone thinks for even one second that just because someone is given the job title of sales manager that they naturally become a leader, you need to think again. Sales Managers manager things, Sales Leaders lead people.

Leadership may seem like a simple concept, but it is in fact so complicated that it perplexes many of us. After all, leadership is so much more than just endless positivity, pick me up speeches and a charming disposition, just as sales management is more than simply assigning tasks, overseeing those tasks and reviewing performance reports.

One of the best definitions of leadership, as applied to sales, comes from former president Dwight D. Eisenhower. Eisenhower described leadership specifically as “the art of getting someone else to do something you want done because HE wants to do it.” Another famous definition comes from Peter Drucker, considered by many to be the foremost authority of modern management. Drucker was quoted saying that “Effective leadership is not about making speeches or being liked; leadership is defined by results, not attributes.”

Let’s tackle the first definition. Any sales manager worth his or her weight in water can simply use their authority to get their reps and underlings to perform their required tasks. I think we would all agree on that, but do we really want to lead a group of professional adults through the use of fear? I would say No.

What that would do is create a sense of obligation, rather than ambition. Constantly asking reps to do things can create a culture of resentment. Additionally, it is unlikely that tasks performed in such a negative setting will be executed at a maximum level of quality. Therefore, true leadership must entail getting your followers to buy-in and fully commit. They must believe in you, respect you, and in the best cases they feel a desire to impress you.

On the second point, sales success is mainly a function of results - how much product did you sell? Was it more than predicted? Are your book of business, the company and its revenue growing? All your sales leadership means little to nothing if the results aren’t there. That’s exactly why the best sales managers and sales leaders are also numbers-driven, relying on the end results as evidence of their effectiveness. Running their organizations analytically and by the numbers allows them to make stronger decisions based on real data, not assumptions or instinct.

Sales Leadership requires more of a long-term vision, while sales management largely occurs on the front lines, or the down-in-the-trenches level, sales leadership is more about setting a higher-level, big-picture vision and direction. Sales leadership is about being strategic as you lead your organization and comes about as a result of the sales leader setting their vision into motion while defining the culture of the sales organization. After all, they do author the sales plans, define, implement and communicate sales processes and sales effectiveness drivers, and author the sales playbook that communicates vision, strategy, processes and tactics.

Lastly, sales leaders must empower their sales managers and sales reps in order for them to succeed. Many times the GM - considered the upper tier of sales leadership in most organizations will often step on the toes of their sales managers, preventing them from properly executing tactics. As the great Ronald Reagan once said, “Surround yourself with the best people you can find, delegate authority, and don’t interfere as long as the policy you’ve decided upon is being carried out.”

Sales management is more about day-to-day execution and coaching teams to sell more effectively than actually leading the team. Sales leadership must be the one who extracts full buy-in and commitment from all members of the sales team below him or her, to the point where everyone sincerely wants to follow this leader and they have the utmost confidence in his or her vision.

Sales leadership is very critical to both the short term and long term success of your business. Without great sales leaders, businesses would suffer or even fail. The greatest thing a true leader can do is to produce more leaders. While the sales managers are not as powerful, or as important to the overall success of your business, according to the experts, developing your sales managers into great sales leaders should be your ultimate goal.

Thank you for reading. Feel free to comment or add anything to the story. I look forward to getting others feedback. 

Thank you,

Dennis Wagner

President & CEO
TheDennisWagner.com

www.thedenniswagner.com

https://about.me/dennis_wagner

5 Easy Steps to Building a Great Personal Brand

Your personal brand is how you appear to the others around you, It's how you appear to the world. Therefore, it serves to reason that a strong brand is preferable to one that is unpolished and boring.

Once people know who you are and begin to identify you with a specific area of understanding or expertise, you'll be well on your way to becoming the go-to person in your industry.

The BIG question is, how do you become more recognized? How do you build your authority and your following?

If you're looking to build your personal brand, here are five easy ways to go about building a brand you can be proud of.

1. Understand and be your authentic self.

Imagine how hard it would be to build a brand around your "fake" self. You would have to act a certain way, appear a certain way, and say certain things, regardless of how you felt about it. Some professionals suggest going about building a personal brand by shaping and molding what others see, but this is exhausting to maintain in the long run.

Your brand should be a reflection of who you are. Do you know what you believe? What you stand for? What your strengths and weaknesses are?

Never forget, that people connect with other people. If you don't appear to be a real person, or if it just looks like you're faking it, how likely do you think others are to trust you? Even if they do buy into your fake persona for a while, the slightest bit of inconsistency could prove problematic.

Building a personal brand is first and foremost developing an understanding of your true self, and then sharing that with the world. Take your masks off and don't be afraid of being vulnerable.

2. Speaking engagements.

If you're looking to build your brand, then you should be speaking on a regular basis. Naturally, this will mean developing your communication skills. If you speak in exactly the same manner others do, you will never stand out from the crowd.

Speak from a place of knowledge and power. Show that you know what you're talking about, and answer questions in a way that serves your audience.

Show that you are confident. Some may criticize or disagree with you. The important thing is to remain open to feedback. Thank others for sharing their views, and if the points they raised were legitimate, determine how you can improve and do better next time.

Speaking engagements are opportunities to be seen and heard. Start small, and keep building. You may not land high-quality speaking engagements off the bat, but if you keep swinging, you'll build your following and get invited to speak at bigger, more notable events and conferences. Buckle down and offer the greatest amount of value you possibly can everywhere you go.

3. Write thought leadership articles and participate in interviews.

Thought leadership articles and interviews establish your credibility. As with speaking engagements, landing the best opportunities takes time and effort, but if you remain open to what comes your way, pretty soon you'll be showing up everywhere.

Take a look at the press coverage we've received to date. Anybody who regularly hangs out online should be aware of many of the brands listed there, but even if they aren't, they probably know about publications and media outlets like Fox News and Time. This shows that others see you as an authority.

In addition to that, here's an example of an interview I’ve done, covering one of the topics FE International is most known for; selling websites.

Getting an "in" with the media, online publishers and publications can prove challenging. However, it is a powerful way to show that you know what you're talking about. Every outlet you build a connection with increases your brand authority.

Related: 9 Things True Thought Leaders Always Do

4. Build your online presence.

Do you know how you're appearing and coming across online? This is something you're going to want to monitor on an ongoing basis, and improve upon whenever and wherever possible.

Do you have social media profiles? If so, are they fully fleshed out with all of your information? Do they present you in the best light possible, and make you look professional? Are you using high-quality professional photography? Are you interacting with others and sharing their content?

Do you have a website for your personal brand? One of the best ways to rank in search for your name is to build a website. This gives you considerably more control over your online presence than social media. It can't hurt to add new content to your site on a regular basis, either. You can get a domain with this GoDaddy coupon for just 99 cents – so there’s no excuse to delay. Try to buy your own name if you can.

Don't forget to Google yourself regularly to see how you're coming across, how others might be perceiving you, and what they're saying about you. You'll have a tough time building a great personal brand without making a real effort to monitor and tweak it.

5. Remain a student of your industry.

No matter how well you know your industry or area of expertise, it would be wise to remember that things are changing at a faster rate than ever before, and you have to stay up-to-date with the latest changes and trends.

It takes time to build your personal brand. If you fail to stay relevant, all of your effort will be wasted. If you don't want to be discredited, then you'll want to keep a steady supply of articles, trade journals, blogs, and books on hand.

It also pays to learn new things, develop new skills, and to expand your knowledge. If you're not growing, then you're stagnating, and that's the last thing you want to do as an entrepreneur.

Odds are you already know how important it is to stay on top of your game, but a friendly reminder never hurt anyone.

As you begin to sharpen your personal brand, the right opportunities will start coming your way. People will begin to see that you're know what you're taking about, and they'll invite you to be a part of their stories or news pieces.

However, don't forget how important it is for you to have accomplished something yourself. You can't talk about what you haven't done, because that will take away from your personal brand. Be open about your shortcomings and weaknesses. This will make you all the more human and relatable.

Here Are 10 Ways Weak Managers Try To Bully You

1. A weak manager will tell you that your education and training is sub-par. Even though it was more than adequate when they hired you.

2. A weak manager will remind you that no matter how reasonable your ideas are, they are not in line with the company’s direction and therefore should be squelched. Even though upper management has never seen or heard anything about your wonderful ideas.

3. A weak manager will warn you that if you share your opinions with other people in the company, you’ll embarrass yourself. 

4. A weak manager will tell you that you must funnel all communication through them, rather than directly to your intended recipient.

5. They’ll tell you not to speak at cross-departmental meetings, but to let them represent your department and its views.

6. A weak manager will rewrite your report or presentation and put their own name on it.

7. A weak manager will assign someone to train you on a subject you could teach, yourself.

8. They will swoop in and second-guess your work, making tiny corrections to everything you do so you’ll remember who’s the boss and who isn’t.

9. A weak manager will tell you that other managers have said negative things about you, to keep you off-balance.

10. Lastly, a weak manager will criticize you at every opportunity and never, ever praise your work – but when you succeed, they’ll praise themselves for hiring you!

These types of behavior results directly in uncommonly high employee turnover. That costs the company a lot of money once you consider recruiting, interviewing, screening and training. The cost is huge. If you are an owner or in upper management, and you have noticed an uncommon amount of turnover within a certain department I would start looking at the department as a whole from the top down. There is no place in any workforce for this type of behavior. 

If your employer refuses to fix the problem and you consider yourself a valuable asset, start your job search immediately. If they give you grief over taking a couple hours off so you can interview with other companies, Quit! Don't allow them to drag you down, and stop wasting your time trying to lift them up. 

Price Doesn't Sell Product or Services, Up Front Value Does

Have you ever worked with that one sales person who asks the customer for their money right after the handshake? You know who I am talking about. They usually make the prospect so uncomfortable that it is nearly impossible to salvage a sale. Don't be like them. Let me explain.


You can absolutely sell more stuff by giving up front value to potential clients. I see the same mistake over and over all around the internet. Big Flashy Ads that say “if you pay me, I will show you how to do this or let me help you master this for X amount” are starting to be big turn offs. Plus, if you only have one tool in the toolbox, then you really have no perceived long term value to them.


With that in mind, I would seriously consider changing the way you sell online. Most all of the biggest brands and names in internet and social media marketing have already made these changes, my advice to you, is to follow suit. “Evolve or Die” as Craig Charles of BrainyQuote fame likes to say. From this moment on, if you are prospecting clients in any way, shape or form.. be it, online, in person, on the phone or whatever, you have to start giving them examples of up front value to prove why you are the go-to person for their needs.


Example: If you have a landing page up, with a free video offer for opting in, that’s a great start. But assuming once they see a 2 minute FREE video, you can immediately ask them for money to buy your stuff, is just insane. I guess you can, if you are the most persuasive writer ever, but for the other 100% of us, we have to take a few more steps before we can just ask for money. I think of internet and social media marketing, no differently then I think of face to face or phone marketing. I always put a human element to it. Try this, If you just met a random person on the streets that ask you for directions to the local Lexus dealership, just accross town, and you try to sell them your latest and greatest mobile GPS unit, you are going to miss a sale. Why? You missed the chance to prove your up front value by demonstrating how easy your mobile GPS unit is to use and how accurate it is, and you should have used it to offer them free directions and asking them if can you follow up with them later to see if they made it to their destination safely. Now that is VALUE ladies and gentlemen.

If your landing pages are converting but you are not getting sales, then you need to survey your list and find out why they did not buy. Don’t be afraid to ask them the tough questions like; Did I do something wrong? Was the video of any value to you? Did you learn anything new? or did I just plain suck? They will almost always be more than happy to give you all the feedback you need, and sometimes far more than you want.

If you are immediately asking for money at the end of your two minute video presentation, and they are not buying, you need to spend more time creating percieved up front value and bonding with your prospects. In this particular scenario, at least the landing page is converting and you are building an email list. If you want to improve your conversion rates almost immediately give everyone on your list something of real value that they can use instantly, something that will help them succeed. Give them additional videos, sales tips or branding merchandise that you have lying around so that they can see, first hand, that you are a valuable asset to them.

Please let me know what you think. Thanks for reading!